Discussions

Ask a Question
Back to all

Using PDF/A option (with your online tool) doesn't produce a valid PDF/A file

When I upload a .docx file in your website and tries to convert it with

  • compress: true
  • pdfa: true

It produces a PDF file. I tried several websites to check if the PDF file is a PDF/A one.

Here are the responses I received:

  • CHECK FAILED
    THE DOCUMENT CONTAINS FONTS WITHOUT EMBEDDED FONT PROGRAMS OR ENCODING INFORMATION (CMAPS).
  • ISO 19005-3:2012
    6.2.11.5
    For every font embedded in a conforming file and used for rendering, the glyph width information in the font dictionary and in the embedded font program shall be consistent.

I need to produce PDF/A files (thousands of files) and I will subscribe if this problem can be solved.


Kind regards,

Hugo Terelle